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City of Independence

Interpersonal Frequency undertook the redesign of the City of Independence website to improve user experience and accessibility in 2022. The site went live in 2023 after an 11 month engagement.

The Goals

  • Enhance usability
  • streamline navigation
  • modernize the visual appeal

The Problem

The previous website suffered from outdated design elements, complex navigation, and accessibility issues.

The Process

Working with the Information Architect we conducted user research, stakeholder interviews and sent out a number of different surveys both for internal insight and community insight. We updated the information architecture of the site through multiple sessions with the Independence core team. Created wireframes, designs and prototypes all with responsive design principles. I used Webflow to produce a working prototype that gave the client a better sense of what the finished product would be.

The Results

Increased user engagement, improved accessibility compliance, and positive feedback from stakeholders. Visit the live site at independencemo.gov

Let's Work Together

Given the chance we could do great things. All it takes is one step.

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